We frequently get support requests along the lines of “I can’t remember my password. Can you please help me?”. The short answer to this is no. We usually provide a more detailed answer, explaining the reasons behind it and referring to the “Password reminder” function which allows any logged-in user to store a password hint. When creating a monkkee account, users are made aware of the fact that monkkee can neither reset nor recover lost passwords. This is explained on our homepage, in the FAQ […]
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